Haier Washing Machine

Called Haier service hotline (4006-999-999)this afternoon regarding faulty spin cycle. Haier knew straight away (from th call-in number) the make and date of purchase, address and owner. Efficient info management. First call to a male operator who suggested I pressed the machine cover hard to see if that trigger the spin cycle, to avoid a service call. No deal. Second call to a lady operator who arranged a serviceman house call between 6-8pm the same day. He called at 4pm to say he could arrive between 430-500pm. He arrived at 5pm.
45minutes later, the cover lid was replaced and it was all done. Y125. 10 minutes later, Haier Service Ctr called to check if the serviceman had indeed appeared, how much the charge was and if a receipt was issued. She also asked if I was happy with the service call. I didnt tell her I tipped the serviceman an extra Y10.
This aspect of China is progressing well.